Healthwatch Sefton is backing the latest Because We All Care campaign in asking carers to share their experiences of the care their loved ones have received – both good and bad – across care homes, GP services, hospitals or in the home during the pandemic.

Diane Blair, Manager of Healthwatch Sefton, explained: “Unpaid carers have played a greater role than ever before in supporting people with their care needs, an incredible contribution in the fight against COVID-19. In addition to the direct support they provide, carers can play an essential role in sharing feedback about the care their family and friends receive.”

Research undertaken by Care Quality Commission (CQC) and Healthwatch has shown that unpaid carers are already more likely than the general population to provide feedback on health and social care experiences on behalf of loved ones, with 67% reporting they give positive feedback on care.

Vicky Keeley, CEO at Sefton Carer’s Centre, commented: “Unpaid carers provide a vital service in Sefton and have suffered greatly in this pandemic. Carers need support for themselves and also as carers in their caring role. It is more important than ever for carers to be recognised.”

Sir Robert Francis QC, Chair of Healthwatch England, added: “Unpaid carers are the backbone of our health and social care systems and their commitment and compassion have never been more vital. The COVID-19 pandemic has had a big impact on both them and those they care for whilst also prompting a huge rise in the number of new people taking on caring roles, ranging from shopping for food and collecting medicine to providing emotional support.

“And that is why we’re asking everyone who looks after their friends or family members to share their experiences of care services with their local Healthwatch.”

To share feedback with the Healthwatch Sefton team ring Freephone 0800 206 1304, email: info@healthwatchsefton.co.uk

Or leave feedback direct on www.healthwatchsefton.co.uk/services/ where there is an option to leave your comments anonymously as a carer.

For details on Sefton Carers Centre, visit https://www.sefton-carers.org.uk/